At Raphmel ("we," "us," or "our"), we consider the privacy and security of your personal data to be extremely important. This Privacy Policy describes how we collect, use, process, and share information when you use our software, Replybox (the "Service").
1. How We Collect Personal Data
We collect personal data primarily through your interaction with the Service and your connected Meta integrations (Facebook and Instagram). This includes:
- Account and Profile Data: Information such as your name, profile picture, and email address provided during login.
- Meta Integration Data: Through Facebook and Instagram APIs, we collect data necessary to provide our CRM and automation services. This includes Page metadata, list of managed Pages, followers' public data, media content, messages (Instagram Direct), and comments.
- Usage Data: Technical logs, IP addresses, and interaction metrics to help us maintain and improve the Service.
2. How We Use Personal Data
We use the collected information exclusively to:
- Provide, operate, and maintain the Replybox CRM and messaging automation features.
- Read, organize, and reply to direct messages and comments on your behalf, as configured by you.
- Provide technical support and respond to your inquiries.
- Comply with legal obligations and ensure the security of our platform.
We do not sell, rent, or share your personal data or your customers' data with unaffiliated third parties for marketing purposes.
3. Data Sharing and Third Parties
We may share your data with trusted service providers (for example, hosting services and payment processors) strictly for the purpose of operating the Service. We also share data back to Meta as part of the intended functionality of the integration. In the event of a legal request or compliance audit, we may disclose information to authorities if required by law.
4. Your Data Protection Rights
Depending on your jurisdiction (including the EU/EEA under the GDPR and EU Data Act), you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate data.
- Request the deletion of your data.
- Export your account data in an open, machine-readable format (for example, CSV or JSON).
- Withdraw consent for data processing at any time.
5. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at info@proleadsniper.com.